//Content

FAQ

Support
Installation / Cloud Manager
Cinema 4D
Payment/Credits
  • Error 3: Can not connect to the render farm
    Follow these steps below.

    1. Make sure you enter the correct account details:
    USERNAME: administrator
    STUDIO NAME: your studio name
    PASSWORD: *******

    2. Firewall
    Still not working, turn off your firewall for a moment. If this was the problem make an exception rule in your firewall software to allow the cloud manager connection.

    3. Secure network
    Are you on a sercure network with closed ports? We need port 17392 and 17393 to be open to connect to the farm. The host address is: www.dropandrender-farm.com (linked to an IP Address)

    4. Still not able to login after the steps above? Contact us directly.
  • My job is not downloading
    You can always use the archive feature to download all your files. The files will be stored for 7 days on our service after the render is completed.

    Take a look at this video to see how it works:



    Follow these steps below:
    1. Sometimes when your computer goes idle/sleepmode, the download will be suspended. Try logout and back in again to trigger the download.

    You can also request a FTP account where you can download all your files.
  • Some really useful tips!
    30% FASTER
    If your render finishes within 5 min per slice on the farm you can change the custom slices to speed up the render farm without extra costs. By default every nodes gets a single frame, when you up the slice number, nodes get multiple frames before sending them to you again. This saving startup time and possible calculations from the project.

    To do this: go to the advanced tab in the plugin and change the slice number. A good average number is 20 min per slice. So if your frame is taking 5 min, the slice number is 4 (20/5).

    Here you can find a video about it:
    Custom Slice Number




    CHANGE PRIORITY AFTER SUBMISSION
    You can change your priority while rendering or waiting in the queue. This can be helpful when you already submitted your job and you notice the long waiting line or you want to make sure your project keeps rendering.

    To do this: Open the cloud manager and right click on your job. Click change render queue. This wil open a list where you can change the priority.


    Here you can find a video about it:
  • I cannot submit my job from the Cinema 4D Plugin
    Follow the steps below:
    1. Make sure that you are conntected to the cloud manager

    2. Did you install the cloud manager on the default location:
    Mac: /Applications/dropandrender
    PC: C://Program Files/SquidNetSoftware/dropandrender

    If not, you can adjust the default location in the advanced tab in the C4D plugin. But we strongly advise to use the default method if possible.

    3. Try placing your job on a local drive, for example your desktop and try again.

    4. Take a look at the console file inside Cinema 4d (shift + F10). Go to the python tab and send us a screenshot after you hit the submit button inside the plugin.

    It will also really help if you upload the log file that is inside your project folder.
  • My job is on error state, what to do?
    Follow to steps below:

    1. Most errors we get with Cinema 4D are assets errors. All your assets must be included in your project folder. Save your project with assets inside Cinema 4D.

    2. Are you running R16 or lower and you use third party plugins, try to set the application profile to R18 or R19. You can do this inside the plugin in the advanced tab.

    3. Are you using third party plugins? Take a look at our specs page to see if your plugin is supported.

    4. Hold crtl+shift while pressing the submit button, this will create a log file inside the console of C4D. And see if you find any problems.

    5. Still having problems? Send us your project details (including log file) and we will get back to you as soon as possible.

    Here is how to make a log file:

    Please press the submit button while holding down CTRL + SHIFT this will create a log file inside the Cinema 4D console.

    To open the console press SHIFT + F10 or go to scripts -> console.

    Copy and paste this text and send it to us. This will help us to beter understand your project.
  • When I login to the cloud manager there is no window showing up to install the plugin.
    Follow the steps below:
    1. Do you have Cinema 4D installed on the default location?
    PC: C:Program Files/Maxon/Cinema 4D
    MAC: Applications/Maxon/Cinema 4D

    If not, the cloud manager is not able to find your install and you need to manually add the Application Path. See the steps below:

    - Open the cloud manager
    - Click help on the top of the page and select -> Preferences
    - Open the Plugin Manager
    - Right click on the empty field and select 'Add'
    - Select the application profile and the Root Application path
    - Click Apply.

    2. Do you have C4D version R14 or below? The plugin supports from version R15 and up. You can still render, contact us for more information.

    3. None of the above are true, contact us.

    ps: are you getting an information about permissions, run the cloud manager as administrator to install the C4D plugin.
  • Render with the Take system
    Rendering with takes has never been so easy on a render farm.

    All you have to do is check the Take rendering. Now all marked takes will be rendered. You can use the C4D tokens or set different output paths if needed. But make sure all thanks have different output locations or names.

  • My project is on Caching project folder?
    First we compress the project folder on your workstation. We take the root folder of your Cinema 4D project. This process is called: Caching Project Folder. The speed of this depends on the processing power of your CPU. Please take a look at the size of your project folder to get an estimate of the time it will take.
    Next step is uploading the project to our servers. We have a 500 Mbps download speed, so uploading should go very fast depending on your upload speed.
    We decompress the files at our servers and the project starts rendering.
  • Render with X-particles XPCache
    If you use X-Particles with R19 or above and have smart sync turned on rendering with XP is as simple as rendering locally. We will gather all the cache files for you and convert the paths here on the farm. Our plugin will help you with this.

    If you are running R19 or below or turned off smart sync you need to render XP with the setup method below:

    When using XP4 with cache you need to make sure it's a relative path. Inside the XPCache there is a little button called "Cache files with assets. You find this button when you click on the little arrow icon next to the folder path (see image below).

    After turning on this button you need to save your project with assets again. Now Cinema will import all your cache files into your project directly and you can successfully upload your render.

    When you've followed the steps correctly, now the file path is empty and your simulation still works inside C4D.

    You can also use the internal memory function to use XPcache. But this is only advised when you have a small cache file.

  • I'm getting an error for absolute paths
    For everything to work on the farm you need all your assets to be relative to the project folder. First step is always saving your project with assets. This button can be found inside the plugin under Tools or in the drop down menu in C4D under file.

    For textures this will almost always be enough to make everything relative to the project folder, but for some third party plugins you need to do an extra step. For example: HDR Studio Rig, XP Cache, Realflow importer and TFD cache. The C4D plugin will help you with all these steps.

    If you look at the file path you see for example:
    C:DocumentsFilesRealflowMycachefile.bin

    This path is looking at your computer and will not be uploaded by the cloud manager. To fix this you must place everything inside your C4D project directory folder. After that manually adjust the link in the file path.

    Adjust it manually like this:
    Mycachefile.bin

    Now it's a relative path and the cloud manager will upload en render all files correctly.
  • Animated textures
    Use image sequences formats (jpeg, png, etc.), instead of movie formats (avi, mp4, etc.) or else it will not work on the farm.
  • How to render a single image with Tile rendering.
    In our new update Tile Rendering is as easy as it can be.

    In you have a big still image click the "Tile Render" checkbox inside the Drop & Render C4D plugin. Now projects will be rendered on multiple machines.
  • GI Rendering with Standard or Physical renderer?
    We support GI for most render engines, for the standard and physical render engine we advise to use QMC as primary and optional secondary method. This will give the best results and doesn't require a pre pass render. If you really need Irradiance Cache or Light mapping we created a special script that will help you with this. You don't need to worry about this since this is fully automated.

    What is this script?

    We load in your project in memory before we start rendering your frame, in this phase we run a script that will create the GI cache to the correct location, all without any delay.
  • How to render Octane render passes
    Just like you would to locally, setup your path inside the Octane render pass settings and we will convert this path with a special script on the farm.

    Like to know how we do it?

    We load in your project in memory before we start rendering your frame, in this phase we run a script that will convert your render pass path to a location on our NAS. All without any delay. After that we upload this frame back to your workstation. All seamless just like a local render:)
  • Where can I find my invoice?
    To find your invoice, login to your account and click on your account name. There you see the tab with transactions. Click on the transaction to download the PDF file.
  • I cannot buy credits?
    Remove your VAT number from your account and try again.
    You can adjust your profile settings by clicking on your account name on the DropIt page.

    If this is not working, please contact us via the live chat on the website.
  • My VAT number is not working
    Follow these steps:

    1. You need to be in the country of your VAT registration. If your are currently not in the country of your VAT, please remove the number in your user profile. You can go there by clicking your Studio Name inside the drop it page (you need to pay the tax amount of your current location).

    2. Your company name must match your VAT number. We do a check on the official EU taxation page. Check here if your settings are correct http://ec.europa.eu/taxation_customs/vies/.

    3. You can always leave the VAT number open and get your taxes back in your own country.

    We need to be very strict on this, we need to be able to prove your company for our administration.
  • What version of Octane are you using?
    We support all versions! How is that possible?

    We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

    The plugin will auto detect your version.
  • What version of Redshift are you using?
    We support all versions! How is that possible?

    We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

    The plugin will auto detect your version.
  • My job is still on queue state, When will it start?
    To get good control over your deadline, take a look at the video below. We will explain how you can use priorities and other features to get your files as soon as possible:

    Render Priorities
  • Octane output not the same as on my local workstation
    Most of the time this happens because of the environment color of your Octane settings. This setting is not transferred between projects. See the solution for this below:

    Please check if your environment color inside Octane setting is different from the default (RGB 153, 153, 153). If so this is the problem.

    To fix this:
    - Change back your environment color in Octane to the default (RGB 153, 153, 153).
    - Add an Octane Sky with the environment tag, and change the value to your desired value.

    Now you will have the same result and it will render correctly on the farm.

    If this was not the solution, contact us and tell us what Octane version you are using and what output settings you have.
  • What version of Arnold are you using?
    We support all versions! How is that possible?

    We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?
  • I'm new to render farms, can you help me to start rendering.
    First thing is to take a look this video:
    https://dropandrender.com/start-rendering/
    It will give you all the information to get started.

    We also made a Pro-Series where we explain everything about our service and how render farms work. Things like, Priorities, download options, speed improvements ect.

    Pro Series:


    This should give you a good idea on the basics. But of course you can always contact us! We are happy to help!
  • Already logged in message
    To use Drop & Render on multiple machines you can use the User Manager feature.

    Just take a look here:
    Account Manager
  • How to use Turbulence FD on the farm?
    If you are using TFD version 1465 or higher there is no setup needed. Our plugin will take care of everything.

    If you have an older version you need you to make the path relative, our plugin will detect if you have an older version.

    The relative path must be to the folder that holds the folder of your simulation cache (contrary to what would make sense).

    This means, if your simulation cache is in a folder called "Cache 001" and that folder is sitting in the same folder as your scene file, the relative path to your cache would simply be "./", meaning the folder holding your scene file.

    Step by step:
    If you already made your cache, place the folder inside your project folder.
    Go to the TFD settings and enter: ./ In the path field.

    For a new simulation, point the simulation path to your project folder. Run the simulation and after that enter ./ in the path field.
  • Higher costs than calculated
    The price calculator is an estimate, this is due to the many variables that come with rendering.

    The most common problem is the startup and pre-calculation time. Since by default every node gets a single frame, each time a frame starts it needs to start Cinema 4D and load the project. With heavy geometry or objects this can take 1 or 2 min. After that, there are maybe startup calculations like simulations, GI, ect.

    When you have render times under 10 min per frame you lose time and thus credits with each frame.

    We made a fix for this called: Custom slice number. Where you feed multiple frames into one server.



    If your are still having doubts about the costs please send us this information:
    - Your workstation specs (Processor, GPU and memory installed).
    - Your project specs (Amount of frames, time to complete a single frame).
    - The name of your project that you've submitted to the farm.
    - Optional: copy the log file from your project folder inside an email for us to see all the details.


  • What version do you support for my third party plugin?
    We actually support all versions, all the latest releases but also older releases. And that for every plugin we support.

    Our C4D plugin is so smart that it will detect all your plugins and also the versions of your plugin. After that we create a Cinema 4D instance of your setup.

    This way we eliminate version issues causing a way higher succes rate on your jobs.

    You can expect that we always have the latest releases of all plugins. We update everything daily.
  • Custom Pool
    A pool is a selection of nodes that we have available. This option can be useful for test frames or single frames. Don't use this for all your renders because the real speed of a render farm comes with amount of nodes you get.

    Here some examples:

    ENTER: CPU
    You will get the strongest nodes available. All these nodes have Cinebench scores over 3000. Good for single frames or quick test renders.

    ENTER GPU
    In this pool there are only GPU machines with 4 cards or more active. Being 4 times 1080 ti or 2080 ti cards. We even have some 10 * 2080 ti machines and one 10 * Titan RTX machine (on request).

    ENTER MEMORY
    Enter this if you need nodes with more than 64 gb of memory.
  • Custom Install Path
    We always advise to use the default install location for the cloud manager. This is the most stable way to work with the software.

    Here are the default locations:
    PC: C:/Program Files (x86)/SquidNetSoftware/dropandrender"
    MAC: /Applications/dropandrender

    If for some reason you cannot use these install paths you can setup a custom location inside the C4D plugin. Point this path to the Cloud-Rendering or Cloud_ui folder. Now the C4D plugin and Cloud manager can communicate with each other.
  • Custom Plugin Version
    Our plugin is so intelligent that it will detect all your plugins and also what version you are using. By default all these things happen automatically.

    For example, when you are using Redshift our plugin will check your version and use this on the farm. So it doesn't matter if you are on a very old release or the latest. We've got you covered. The same thing happens to X-Particles, TFD or any GSG product.

    The custom plugin field is something that is used when we give you support. Maybe a version is not working correctly on your job. And with this we can give you access to other versions.

    The replace button can overwrite the auto search, meaning that you have to enter everything manually. Again is something that is used while giving support.
  • How does the custom plugin feature work?
    Drop & Render made a very unique system when it comes to working with Third Party Plugins. On our farm we have all versions of the plugins we support.

    Here is how it works!

    When you click the check scene button in our plugin, we will go over your scene and check all active third party plugins. After that we check what version you are using. All this happens in the background, meaning that you don't have to do anything.

    For example:
    You are working with Redshift as your render engine and X-Particles for your particles simulations. Our plugin will detect your versions and use this to create environment variables on our farm. When you submit the job it will load your plugin versions. This way we eliminate version differences, making sure your renders will come out like you created them.

    We always have the latest releases ready, but you can always contact us to make sure.
  • Nothing happens when I click submit
    Follow the troubleshoot steps below.

    If the first suggestion doesn't work go to the next:

    - Login to the cloud manager.
    - Make sure to install the cloud manager on the default location.
    Mac: /Applications/DropandRender
    PC: C://Program Files/SquidNetSoftware/DropandRender/
    - Reset the advanced tab inside the C4D plugin.
    - Save your .c4d project to a local disk.

    Still not working, please send us the log file that is inside your project folder.
  • How to setup your RealFlow cache
    There is no special setup needed. You can setup your cache as an absolute path just like you normally would. Our C4D plugin is smart enough to find all your cache files and remap the path on our side.
  • Turn on ALL GPU option inside Octane
    See image below, this will make sure all our nodes utilise all GPU cards. Please don't forgot to save your project after you turned this on.

  • Cloud manager on MacOS Catalina startup.
    With the new OS for Mac you need to allow the cloud manager inside Security & Privacy.

    To do this, open up System Preferences -> Security & Privacy and start the cloud manager. Hit cancel when you get a warning.

    After that the cloud manager will show up in the Security & Privacy settings. Hit allow and you can now open the cloud manager.

    Soon we will have a OS certificate that will eliminate this problem.
  • What version of Cinema 4D do we support?
    We support R15 up to the latest release. (at the time of writing this is R2023)

    Both Mac & PC are supported

    For more information about this take a look here:
    Spec page
  • Can't install the Cinema4D plugin?
    You can go to preferences inside the cloud manager and open the plugin manager. Now you can manually install the plugin. If that is not working you can download the plugin with this link:
    Download the Plugin

    Place the plugin inside your Maxon plugin directory.
  • Crypomatte render with Cycles 4D
    Crypomatte passes are an amazing post production tool and important for a lot of users. It's fully supported on the farm and requires no additional setup. Just do what you normally do and it will render correctly.
  • Crypomatte render with Octane
    Crypomatte passes are an amazing post production tool and important for a lot of users. It's fully supported on the farm and requires no additional setup. Just do what you normally do and it will render correctly.
  • Crypomatte render with Redshift
    Crypomatte passes are an amazing post production tool and important for a lot of users. It's fully supported on the farm and requires no additional setup. Just do what you normally do and it will render correctly.
  • How about the safety of my project files?
    Security is one of our top priorities. The process is fully automatic, encrypted (nobody can see your project), and files are automatically deleted after 21 days. With the cloud render you even have the option to render directly to your harddrive, so there won't be an output on our servers!

    Everything is encrypted by OpenSSL AES-256 and 2048-bit RSA data encryption. Your projects are safe with us.
  • I have a single frame that I like to render, is this possible?
    Yes! We have tile rendering for all supported applications. Please note that the cost calculator is not appropriate for tile rendering.
  • When is the render farm available?
    24/7 and 365 days a year!
  • Something went wrong I think?
    No problem, our support team is here to help you to make sure that your render comes out great. When in need of support, please contact us via our website for live chat support.
  • How do I get an invoice?
    We will e-mail you the invoice after you bought your render credits. The invoice can also be downloaded as a PDF from your user profile.
  • Do my render credits expire?
    As long as you don't delete your Drop and Render account, your render credits will not expire!
  • When do I get the €10,- of free render credits?
    When you create an account, the free render credits will be automatically added.
  • I use a plugin that is not in the list above.
    Contact us and we will check if we can add the plugin to our list.
  • Which payment methods do you support?
    To make your payment as easy as you want, you can choose out of many payment methods: American Express, Apple Pay, Bancontact(BE), Carte Bleue(FR), Dankort(DK), EPS Ãœberweisung(AT), iDeal(NL), Giropay(DE), Maestro, Mastercard, PayPal, SOFORT(EU), Visa.
  • Do you guys support GPU rendering?
    Yes we do! We have 1.000.000 CUDA cores waiting for you!
  • Cloud manager crashes when trying to login
    If the cloud manager crashes when you try to connect, your workstation is blocking the connection.

    Make sure you whitelist the cloud manager in your anti virus software and also your firewall.

    This will resolve this problem so you can login again.

    If you still have issues?

    Are you on a sercure network with closed ports? We need port 17392 and 17393 to be open to connect to the farm. The host address is: www.dropandrender-farm.com (linked to an IP Address)
  • Smart Upload System - No need to collect your files

    With our smart upload system you don't need to collect your project before sending it to the farm. This is not only for your textures but for everything. For example:
    VDB, Alembic, OCIO, Xref, Redshift Proxy, X-Partciles cache, Realflow cache, FTD cache, FumeFX cache and much more.

    We scan your C4D project and make a list of everything that is needed to render your project.

    After that, we upload only what is needed. When all files are uploaded and your jobs starts we load it first into memory. Now we have a special script that will change all the paths to work on our farm. For example: we remap your XP cache, or Octane render passes location. This all without any delay on the render time.

    We store all your files for 7 days, when you upload your project again or a new project that uses the same assets our system is smart enough to not upload these files.

    This is a very simplified explanation of what our system can do. However, the most important aspect is that it just works and it's created to make rendering as simple as possible for you.
  • How do I uninstall the Cinema 4D plugin?
    Follow these steps to uninstall the C4D plugin:
    1. Open the Cloud Manager
    2. Go to the Cloud Managers Preferences
    PC: Help > Preferences
    MAC: cloud_ui > Preferences
    3. Click the 'Plugin manager'-button at the bottom
    4. Right-click on the plugin you would like to uninstall and select 'Uninstall'
  • Resubmit your job without re-uploading it.
    After you submit a test frame to the farm and everything looks correct you can use our resubmit feature to change the frame range without uploading the job again.

    To use this feature, go to the online dashboard and click on your job.
    On the top right you see "change render" button. Here you can adjust the frame range, frame per slice and if needed you can enter a frame list.

    Keep in mind that this will always overwrite the existing job in the queue (if still present)

  • How to get a good estimate for my job?
    The most accurate way to get an estimate is to render a few frames on the farm and multiple that by the amount of frames you need to render.
    If you like to get a good estimate upfront we have two other options.

    1. Use the online costs calculator, this the most rough estimate but it will give you a good idea on the final costs.
    2. Use our deadline control feature. This is an option inside the C4D plugin that will not only give you a price estimate but also tell you when the job will be ready. Look here how it works.
  • Redshift Proxy Workflow
    Redshift proxy files are fully supported on the farm. If your proxy file also includes textures, you need to make sure they have relative paths to the final .c4d project. Unfortunately, we can't remap the Redshift texture files since there is no API available for this purpose (meaning we can't change it with a script).

    To solve this in Cinema 4D:
    - Open the original proxy file (.c4d file).
    - Convert all texture paths to relative paths (you can easily do this by saving your project with assets).
    - Save this file to the location of your main .c4d project.
    - Now export the .rs file to the same folder as your main .c4d project.
    - Import the proxy file into your main .c4d project, and everything should be ready.

    To solve this in Houdini:
    - Open the original proxy file (Houdini).
    - Watch this Youtube Video to learn how to convert all paths.
    - Now export the .rs file to the same folder as your main .c4d project.
    - Import the proxy file into your main .c4d project, and everything should be ready.

    If possible, we recommend working with Alembic files. They have all the benefits of Proxy files but don't require any setup

Video Tutorials

Custom Slice Number

Use a custom slice number, this can really safe a lot of time and money

Archived Images

Download your frames everywhere

Render Priorties

Have full control over your deadline

Teams

Connect your whole office to Drop & Render

Custom Frame List

Render specific frames and requeue slices

Tile Rendering

For rendering still images on multiple machines.

Sync folder

Speed up your upload times

Deadline manager

Everything you need to know to become an expert with our tools!

Take Rendering

Render all the Takes at the same time