Which payment methods do you support?

To make your payment as easy as you want, you can choose out of many payment methods: American Express Apple Pay Maestro Mastercard PayPal Visa Bancontact (BE) Carte Bleue (FR) Dankort (DK) EPS Ãœberweisung (AT) iDeal (NL) Trustly (Most of EU) SOFORT (EU)

Where can I find my invoice?

To find your invoice, login to your account and click on your account name. There you see the tab with transactions. Click on the transaction to download the PDF file.

I cannot buy credits?

Remove your VAT number from your account and try again. You can adjust your profile settings by clicking on your account name on the DropIt page. If this is not working, please contact us via the live chat on the website.

My VAT number is not working

Follow these steps: You need to be in the country of your VAT registration. If your are currently not in the country of your VAT, please remove the number in your user profile. You can go there by clicking your Studio Name inside the drop it page (you need to pay the tax amount of your current location). Your company name must match your VAT number. We do a check on the official EU taxation page. Check here if your settings are correct: http://ec.europa.eu/taxation_customs/vies/ '> VIES VAT number validation You can always leave the VAT number open and get your taxes back in your own country. We need to be very strict on this, as we need to be able to prove your company for our administration.

How about the safety of my project files?

Security is one of our top priorities. The process is fully automatic, encrypted (nobody can see your project), and files are automatically deleted after 21 days. With the cloud render you even have the option to render directly to your harddrive, so there won't be an output on our servers! Everything is encrypted by OpenSSL AES-256 and 2048-bit RSA data encryption. Your projects are safe with us.